Delivery & Payment
Vigorlab Nutricion S.A.S. ships nutritional supplements and muscle wellness formulas directly to destinations within Colombia. Orders are handled under strict chain-of-custody protocols that ensure the integrity of each product from our warehouse to delivery.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Servientrega | 2-4 business days | $ 14.500 |
| Coordinadora Mercantil | 1-3 business days | $ 16.000 |
Delivery estimates count business days from dispatch. Remote destinations may take 1-2 additional days.
- Standard shipping is free on orders over $180000 for Colombia; orders below this amount pay $14500.
- Shipping takes between 1 and 3 business days from departure.
- Orders placed before 15:30 on business days ship on that same date.
- We accept returns for 14 days following delivery, provided the container is intact and in its original packaging.
- Payment: bank transfer.
Order processing
Orders processed before 15:30 on business days are dispatched the same day. Orders placed later, on weekends, or on holidays ship the next business day. Once your order is complete, you will receive a confirmation email with your tracking number.
Each unit of powdered supplement or physical comfort gel is shipped in reinforced corrugated cardboard boxes with passive thermal protection, tamper-evident security seals, and recyclable cushioning material to prevent breakage or exposure to adverse temperatures.
Tracking your parcel
Once the package has shipped, the buyer receives a tracking code via email and text message to track the shipment in real time through the carrier's platform.
Lost or delayed parcel
If tracking shows no updates for 5 business days, contact us at [email protected] with your order reference. We will handle the case directly with the courier service to ship a new package or refund your money in full, according to your choice, within a maximum of 10 business days after opening the inquiry.
Damaged on arrival
To report shipping damage, take photographs of the outer packaging and the affected container within 24 hours of receipt, and send the evidence to [email protected] to process an immediate replacement.
Payment methods
We accept Bank transfer. We will never ask for your online banking passwords or confidential card details by phone or email.
Delivery outside Colombia
We ship to specific destinations. You will see shipping rates and estimated delivery times on the checkout screen before confirming your purchase. Any applicable customs duties are the responsibility of the buyer.
Questions about this policy
Contact us at [email protected] or by phone at +57 324 191 1958 during Mon-Thu 08:45 - 16:45, Fri 08:45 - 15:15, Sat 10:30 - 15:45. We answer every message in under one business day.
- Merchant
- Vigorlab Nutrición S.A.S.
- Registered address
- Calle 19 # 26-45, Oficina 203, 520002, Pasto, Colombia
- [email protected]
- Phone
- +57 324 191 1958
- Working hours
- Mon-Thu 08:45 - 16:45, Fri 08:45 - 15:15, Sat 10:30 - 15:45
- Registration
- NIT: 901.932.952-3